At Carrebuy, we aim to provide a smooth and transparent shipping experience for all customers.
Once your order has been processed, you will receive a confirmation email with your tracking information.
1. Order Processing Time
All orders require a processing time before shipment.
- Processing Time: 2–3 business days
During this time, we verify your order, prepare your items, and arrange shipment.
Once your order has shipped, tracking information will be sent to your email.
2. Shipping Methods & Delivery Time
We offer Free Standard Insured Tracked Shipping on all orders.
Estimated Delivery Times (After Processing):
- United States: 7–12 business days
- United Kingdom: 5–12 business days
- Canada: 7–12 business days
- Australia: 5–12 business days
- Other Countries: 7–15 business days
📌 Delivery times are estimates and may vary depending on customs and local carriers.
3. Shipping Carrier
We primarily ship using international logistics partners such as YunExpress and other reliable carriers depending on destination and product availability.
Orders may occasionally be shipped in multiple packages for faster fulfillment.
4. Delays & Uncontrollable Factors
While we work hard to ensure timely delivery, delays may occasionally occur due to:
- Customs processing
- High order volume
- Weather conditions
- Public holidays
- Carrier delays
In such cases, delivery times may be extended. These situations are outside of our control, but we will always support you in tracking your order.
5. Order Cancellation Policy
Orders can only be canceled within 24 hours of purchase.
After this time, your order may already be processed or shipped and can no longer be canceled.
To request a cancellation, please contact us at:
📧service@carrebuy.com
6. Incorrect Address Policy
Please ensure your shipping information is correct before placing an order.
If you notice an error, contact us immediately at service@carrebuy.com.
- If your order has not shipped, we may be able to update the address
- If your order has already shipped, we are not responsible for lost or misdelivered packages due to incorrect address information
7. Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Email us at service@carrebuy.com with:
- Your order number
- Clear photos or videos of the issue
- Packaging details if possible
Once verified, we will offer a replacement or refund at no additional cost.
8. Customs, Taxes & Import Fees
International orders may be subject to customs duties or import taxes depending on your country.
These charges are the responsibility of the customer and are not included in our prices.
We are not responsible for delays caused by customs procedures.
9. Refund Processing Time
Approved refunds are processed within 2–5 business days.
Depending on your payment provider, it may take additional time for funds to appear in your account.
10. Missing or Delayed Orders
If your order has not arrived within the estimated timeframe:
- Check your tracking information
- Contact your local carrier if necessary
- Reach out to us at service@carrebuy.com
We will assist you in resolving the issue.
11. Customer Support
If you have any questions about shipping, tracking, or delivery, feel free to contact us:
📧 service@carrebuy.com
We typically respond within 24 hours.