Refund & Return Policy

At Carrebuy, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Window

You have 30 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as received
  • Be in original packaging
  • Include proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products (e.g., custom car emblems or decals)
  • Final sale items or discounted items
  • Gift cards
  • Personal care items
  • Items that have been used, installed, or damaged after delivery

4. Return Process

To initiate a return, please contact us at:
📧 service@carrebuy.com

Include:

  • Your order number
  • Reason for return
  • Photos (if applicable)

If your return is approved, we will provide instructions on how and where to send your item.

⚠️ Important:
Returns sent without prior approval will not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 14 days of delivery at service@carrebuy.com with photo/video proof.

We will offer:

  • A free replacement, or
  • A full refund (depending on the situation)

7. Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund
  • After 24 hours, orders may already be processed or shipped and cannot be canceled

8. Non-Refundable Situations

We do not issue refunds if:

  • The order was not delivered due to incorrect shipping information provided by the customer
  • The package is delayed due to shipping carriers or customs
  • The item has been used, installed, or altered

9. Exchanges

We do not offer direct exchanges.

If you need a different item:

  1. Request a return (if eligible)
  2. Place a new order

10. Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • If approved, refunds will be issued to your original payment method

⏱ Processing time:

  • 5–10 business days (depending on your bank or payment provider)

11. Contact Information

For any questions regarding returns or refunds, contact us at:
📧 service@carrebuy.com