Refund & Replacement Policy
If you receive a damaged, defective, or incorrect item, we will gladly offer a free replacement at no additional cost.
Please contact us within 14 days of delivery at service@carrebuy.com with:
- Your order number
- Photos or videos showing the issue
We will arrange a replacement as quickly as possible.
Eligible cases for replacement:
- Item arrives damaged or broken
- Item is defective or not functioning properly
- Wrong item received
- Package lost in transit (confirmed by tracking)
Important Notice
We are not responsible for lost or misdelivered packages due to incorrect shipping information provided at checkout.
Please double-check your shipping details before placing an order to avoid delivery issues.
Order Cancellations
Orders can be canceled within 24 hours of purchase for a full refund.
After 24 hours:
- Orders may already be processed or shipped
- A partial refund may apply depending on the order status
We recommend reviewing product details and shipping times carefully before placing your order.
Do You Ship Internationally?
Yes — we offer worldwide shipping 🌍
Shipping & Delivery Time
Once your order is shipped, estimated delivery times are:
- United States / Canada / UK / Australia: 7–14 business days
- Other countries: up to 20 business days
Delivery times may vary depending on:
- Customs clearance
- Local postal services
- Warehouse location
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Additional Notes
- Delays may occur during peak seasons or due to customs processing
- We are not liable for delays caused by shipping carriers or customs